Public Transport Information Portal

A fully configurable and customisable Public Transport Information Portal that improves awareness, comprehension and uptake of public transport.

Public Transport Information Portal

Solution Overview

The core concept of the portal is to provide a humanised interface that demystifies complex transport information for the public, drives awareness of transport facilities and new modal options and improves the experience of using public transport. For the public:

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Discover and explore your local transport network
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Interactive map views of bus stops, routes, POI's and key destinations
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Plan your journeys
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Track your bus in real time
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Embedded support for disabled travellers
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Fully Accessible to WCAG 2.1AAA
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Purchase travel passes
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Fully mobile responsive
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Scan your bus stop QR code for rich real time passenger information
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Personalised, downloadable bus route maps

This solution is suitable for rapid deployment by Local and Transport Authorities seeking to implement the information aspects of Bus Service Improvement Plans (BSIP's), Local Transport Plans (LTP's) and to consolidate their transport information resources and websites into one place. For Local and Transport Authorities:

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Launch and manage transport promotions &campaigns
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Drive public engagement and awareness of new transport services and facilities
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Integrated with your social media channels
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Integrated with BODS & GTFS
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Supports DRT zones
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Futureproof and extendable by non-technical admin
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Highly cost effective alternative to RTPI displays
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Hosted in ISO27001, Net Zero AWS hosting environment

This solution has been developed through Digital Service Standard aligned process of user research and design iteration with a wide range of bus users from those categorised as SEND users, elderly and disabled people, regular commuters, and private car users.

Featured Highlights

Demystify the public transport network

Highly intuitive, humanised presentation of complex transport information from all sources. Provides the information that humans need to understand their public transport travel options and navigate the network.

An alternative to real-time information boards

Real-time bus tracking and disruption alerts – a much more convenient and cost efficient alternative to overhead real time information boards. Simply scan your bus stop QR code to see everything relating to this stop.

Makes human-sense of complex travel information

Makes sense of complex timetable and intersecting connection information by presenting information in 'human-sense' formats e.g. next bus arrival time, first and last bus, busy periods, frequency of service.

Instant public transport expert

Even regular public transport users are in the dark about routes beyond the ones they regularly use. Our system vastly increases citizens understanding and awareness of the public transport options available to them at a glance - so that every user can become an instant expert in navigating public transport.

The Mega Map

Everything you need for transport on in one intelligent, interactive map. The Mega Map shows an interactive overview of multi-modal transport nodes, real-time tracking and POI's for a holistic understanding of the public transport network.

Custom bus maps 

Some people prefer to use printed route maps than journey planners. They can create and download personalised custom bus maps and routes. 

Bus Stop QR codes

Scan the code at your bus stop to get all the route and live bus information for that stop. Send feedback and reports to the local authority (e.g. report vandalism)

More Information

See a live example

Please see the Travel Essex website for a live version of this system

Purchase on G-Cloud

This solution is available on G-Cloud and can be found here.

G-Cloud implementation and configuration services can be found here.

Read case studies

• Travel Essex

Our services

Digital Transformation

Managed Service

Data & AI

Software Development

Discovery & Alpha

User Research & Design

Hosting & Infrastructure

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