Public transport passengers make almost 4Bn trips per year by bus and a huge proportion of this is either directly or indirectly managed by Local Authorities. This is a colossal managerial and organisational overhead for resource stretched LA’s.
Our Transport Operator Management Portal helps Local Authorities to reduce the cost and time associated with this responsibility by streamlining some of the major processes and problem areas that Local Authorities experience such as:
Many of these critical operations are time sensitive, subject to frequent change and highly personally impactful for vulnerable people and their families. The communication required to stay on top of this cuts across both internal and external systems and can be time consuming and subject to errors leading to service failure and complaints for Local Authorities to deal with.
Our TOMP alleviates this problem by providing a information exchange and process management portal that streamlines these time critical operations – saving staff hours, handling cost and reputation damage.
Secure access for both Local Authority transport management staff and Transport Operators. All information in one place with KPI monitoring, status flags and daily task prioritisations at a glance.
All communications is in one place and containerised in easy to follow conversation threads. Secure document sharing and receipt monitoring for transfer of passenger loading and ticketing lists and KPI documentation.
Secure, assured distribution of SEND transport loading lists and tickets. Reduce errors, emissions and complaints by ensuring that lists are accurate and delivered on time.
Supports secure data transfer for Capita One Education & Children’s Services module.
Automation of time-bound Bus Route Variation notice procedures. Replaces typically paper based processes for reduced handling time and errors (Local Service Registration – LSR, Public Service Vehicle – PSV. Forms PSV355, PSV350/A).
Timely requests for submission of Operator monitoring data, ticket sales & revenue information. KPI request and submission processes are automated for more timely reporting without having to chase.
Passenger loading information is transferred securely between back office systems (e.g. Capita One) and Transport Operators via a highly secure VPN & sFTP processes.
Multi-factor authentication for internal and external admin users.
Hosted in highly secure ISO27001 Net Zero AWS infrastructure.
